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Incident Response Specialist
2 months ago
Job Summary:
Flexton Inc. is seeking a highly skilled Incident Response Specialist to join our team. As a key member of our Enterprise Operations department, you will be responsible for managing major technology events and ensuring the stability and security of our services.
Key Responsibilities:
- Develop and implement incident management processes to minimize downtime and maximize service availability.
- Collaborate with cross-functional teams to resolve complex technology issues and provide timely updates to stakeholders.
- Conduct root cause analysis and implement corrective actions to prevent future incidents.
- Provide exceptional customer service and communicate effectively with executives and senior leadership.
- Stay up-to-date with industry best practices and tools for incident management.
Requirements:
- Bachelor's degree in computer science or a related field, or equivalent professional experience in information technology operations.
- At least five years of experience in performing IT service management activities.
- Experience managing major incident processes and handling complex technology events.
- Strong analytical, technical, and communication skills.
- Ability to work effectively in a team-based environment and adapt to changing priorities.
Preferred Qualifications:
- ITIL v4 Foundations Certification.
- Experience in organizational communications and change management.
- Proven track record of managing comprehensive incident management processes and tools.