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Incident Response Specialist

2 months ago


Sandy Springs, United States Flexton Inc. Full time

Job Summary:

Flexton Inc. is seeking a highly skilled Incident Response Specialist to join our team. As a key member of our Enterprise Operations department, you will be responsible for managing major technology events and ensuring the stability and security of our services.

Key Responsibilities:

  • Develop and implement incident management processes to minimize downtime and maximize service availability.
  • Collaborate with cross-functional teams to resolve complex technology issues and provide timely updates to stakeholders.
  • Conduct root cause analysis and implement corrective actions to prevent future incidents.
  • Provide exceptional customer service and communicate effectively with executives and senior leadership.
  • Stay up-to-date with industry best practices and tools for incident management.

Requirements:

  • Bachelor's degree in computer science or a related field, or equivalent professional experience in information technology operations.
  • At least five years of experience in performing IT service management activities.
  • Experience managing major incident processes and handling complex technology events.
  • Strong analytical, technical, and communication skills.
  • Ability to work effectively in a team-based environment and adapt to changing priorities.

Preferred Qualifications:

  • ITIL v4 Foundations Certification.
  • Experience in organizational communications and change management.
  • Proven track record of managing comprehensive incident management processes and tools.