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House Manager

1 month ago


Naples, Florida, United States The Naples Players Full time
Job Summary:

The House Manager is a key member of our team, responsible for ensuring the highest quality of patron experience for performances and special events. This full-time salaried position requires 40+ hours on site, divided between show hours and administrative duties. Availability for evenings and weekends is required.

Key Responsibilities:

Oversee Assistant House Managers, FOH Interns, and FOH Volunteers, including concessions and ushers.
Train and implement TNP policies and structure.
Provide excellent service for patrons, volunteers, and staff.
Maintain a clean and safe environment for all patrons and volunteers.
Maintain knowledge of current TNP shows, rentals, and other special events.
Program and monitor volunteer sign ups.
Program and monitor ticket scanning equipment.

Requirements:

Experience in hospitality and/or patron services.
Ability to work evenings and weekends, specifically Wednesday through Sundays, with the occasional Tuesday evenings.
Proficiency with computers and Microsoft Office suite and/or Google Docs & Sheets.
Willingness to make decisions and act within established policies and procedures.
Proficiency with patron services and interaction and able to quickly and efficiently define and solve problems.

Working at The Naples Players:

The Naples Players strives for an inclusive work environment and actively embraces a diversity of people, ideas, talents, and experiences. We highly encourage people of color, individuals with disabilities, and other historically underrepresented groups in our community to apply.