Director of Oulets

2 weeks ago

Naples, United States Noble House Stella Full time
Job DescriptionJob Description
Description:

WORK in PARADISE:

Ranked #5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20. LaPlaya Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality professionals who provide the finest services in Naples.


The JOB:


The Director of Outlets is responsible for leading the Food and Beverage (F&B) front-of-house operations across La Playa Beach & Golf Resort's dining venues, ensuring exceptional guest experiences, financial success, and adherence to Noble House brand standards. This role oversees daily activities at multiple F&B outlets, crafting memorable dining experiences and managing all aspects of front-of-house financial accountability, including revenue, payroll, expense control, and departmental profitability. A strong knowledge of wine inventory, food pairing, mixology, and craft beer offerings is essential to exceed guest expectations.


Requirements:
  • Responsible for F&B activations and event planning within the resort outlets / venues that further expand the guest and member experience, showcases value, while exceeding expectations of of food and beverage policies, procedures, and standards
  • Oversee the day-to-day operations of the resort's four dining outlets, including restaurants, bars, and any other food and beverage venues
  • Collaborate with chefs, restaurant managers, and other staff to maintain high-quality food and service standards
  • Ensure a high level of guest satisfaction by maintaining service standards, addressing guest concerns, and continually seeking ways to enhance the overall dining experience.
  • Monitor and evaluate guest feedback and implement improvements as necessary. Departmental leader of the Resort GSS (Guest Service Satisfaction) Team
  • Supervise and provide leadership to food and beverage staff, including training, scheduling, and performance management.
  • Responsible for departmental financial forecasting and reporting. Including labor management systems and adjustments to assure profit margins are maintained, balanced with quality service.
  • Foster a positive and collaborative work environment that encourages teamwork and professional growth.
  • Collaborate with the procurement team to manage inventory levels, order supplies, and control costs.
  • Ensure proper storage and handling of food and beverage items in compliance with health and safety regulations.
  • Monitor and enforce health and safety standards, sanitation guidelines, and regulatory compliance.
  • Conduct regular inspections of dining outlets to ensure cleanliness, organization, and adherence to quality standards.

EDUCATION and EXPERIENCE:

  • It is preferred to have a bachelor's degree, along with experience in Food & Beverage operations and management.
  • Five to ten years' experience in Food and Beverage leadership position, preferably in a Hospitality specific role.
  • Systems knowledge: PC applications and point-of-sale systems for lodging, food and beverage, and retail.
  • Leadership and analytical skills proven through experience.
  • Perform job functions with accuracy, speed, and attention to detail.
  • Organize, prioritize, and follow up on tasks.
  • Remain calm and use good judgment when resolving problems.
  • Professional appearance and presentation required.
  • Ability to positively interact with diverse personalities, including co-workers, subordinates, guests, and purveyors in a variety of work situations.
  • Must have active listening and effective communication skills.
  • Ability to develop results-oriented staff through effective training, evaluation, motivation, coaching and counseling.
  • Ability to positively distribute responsibility to others to meet objectives and achieve desired results.
  • Ability to recognize problems and to find solutions creatively and expeditiously.
  • Ability to set priorities and use initiative; solid decision-maker.
  • Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
  • Ability to be self-directed while working in a team-oriented environment.
  • Ability to work a flexible schedule; able and willing to work nights, weekends, holidays, and long hours.


Our CULTURE:


The passion of our people is our greatest asset. LaPlaya Beach and Golf Resort is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. As we provide our guests and members with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect.

Unique Hotels attract Unique People. If you are passionate about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our LaPlaya Family.


LaPlaya Beach and Golf Resort is deeply committed to Diversity, Equity, and Inclusiveness:

LaPlaya Beach and Golf Resort encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.

LaPlaya Beach and Golf Resort is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.


The OFFER:

In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, complimentary meals, Resort discounts, flexible scheduling, company provided training and certifications, tuition reimbursement and much more.


Come and be a part of the excitement and spend every day in sunny paradise



Compensation details: 65000-70000 Yearly Salary



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