Team Supervisor

The Shift Leader plays a crucial role in the management of gym operations, ensuring that all members enjoy a top-notch experience in a welcoming environment.

• Foster a friendly atmosphere for all members, prospective members, and guests, ensuring that staff adheres to exceptional customer service standards.
• Support Staff Management and provide assistance to the Assistant Manager and Club Manager as necessary.
• Oversee member service, ensuring that staff consistently delivers outstanding customer experiences.
• Address or escalate any employee-related issues or concerns to the Manager.
• Engage in all front desk activities, including:
  • Answering phone calls in a courteous manner and assisting with various inquiries.
  • Checking members into the system.
  • Facilitating new member registrations.
  • Conducting tours for prospective members.
  • Handling all member requests, issues, and inquiries.
• Assist in maintaining the cleanliness and upkeep of the facility.
• Provide backup support for any staff member who is absent.

• Exceptional customer service skills, ideally within the fitness sector.
• Prior experience as a Member Service Representative.
• Strong supervisory, diplomatic, and listening abilities.
• Basic proficiency in computer applications (Microsoft Suite).
• Motivated, enthusiastic, and energetic demeanor.
• Effective problem-solving skills.
• Current CPR Certification is mandatory.
• High school diploma or GED equivalent is required.
• Must be at least 18 years old.

• Frequent standing and walking throughout the shift.
• Regular verbal communication in person or via phone.
• Ability to occasionally lift up to 50 lbs.
• May encounter hazardous materials during the shift.

• Eligible for: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses, and Monthly Shift Leader Bonus
• Complimentary Black Card membership after 30 days of employment.
• Full-Time employees qualify for 50% Company-paid benefits after 90 days of employment, including:
  • Medical
  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

Note: Employees at franchise locations are employed by the Franchisee and are not employees of the Franchisor. The Franchisor does not control labor or employment matters for franchisees or their employees.