Product Support Specialist
2 weeks ago
We are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.
Key Responsibilities:- Customer Interaction and Issue Resolution: Respond promptly to customer inquiries via various channels, listen attentively to customer concerns, and provide accurate and comprehensive information regarding product features, functionality, and usage.
- Technical Troubleshooting: Diagnose technical issues reported by customers and initiate appropriate troubleshooting steps, guiding customers through basic technical problem-solving processes.
- Product Knowledge and Continuous Learning: Develop a deep understanding of the product and stay up-to-date with any updates or changes, keeping abreast of industry trends and best practices in customer support and technology.
- Customer Feedback and Documentation: Act as the voice of the customer, providing valuable feedback to improve product features and functionalities, and document all customer interactions, issues, and resolutions accurately in the support database.
- Customer Advocacy: Advocate for the customer within the organization, conveying their needs, pain points, and suggestions to relevant stakeholders, and identify opportunities for process improvements to enhance the overall customer support experience.
- Professionalism and Communication: Exhibit a professional and positive demeanor in all customer interactions, communicate effectively and empathetically, and follow established communication protocols.
We're looking for a highly motivated and customer-focused individual with:
- A high school diploma or equivalent, with additional certifications or relevant education a plus.
- Proven experience in customer support, technical support, or a related field, with strong verbal and written communication skills.
- Technical aptitude and the ability to troubleshoot basic technical issues, with patience and empathy when dealing with customers.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently, with strong organizational and documentation skills.
As a Product Support Specialist at Thomson Reuters, you'll enjoy a comprehensive benefits package, including market-competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. You'll also have access to flexible work arrangements, including remote work options, and opportunities for professional growth and development.
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will revolve around understanding customer queries, resolving issues, and...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will revolve around understanding customer queries, resolving issues, and...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will revolve around understanding customer queries, resolving issues, and...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a critical role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will include:Customer Interaction and Issue Resolution: Respond promptly...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
