Product Support Specialist
2 weeks ago
We are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.
Key Responsibilities:- Customer Interaction and Issue Resolution: Respond promptly to customer inquiries via various channels, listen attentively to customer concerns, and provide accurate and comprehensive information regarding product features, functionality, and usage.
- Technical Troubleshooting: Diagnose technical issues reported by customers and initiate appropriate troubleshooting steps, guiding customers through basic technical problem-solving processes.
- Product Knowledge and Continuous Learning: Develop a deep understanding of the product and stay up-to-date with any updates or changes, keeping abreast of industry trends and best practices in customer support and technology.
- Customer Feedback and Documentation: Act as the voice of the customer, providing valuable feedback to improve product features and functionalities, and document all customer interactions, issues, and resolutions accurately in the support database.
- Customer Advocacy: Advocate for the customer within the organization, conveying their needs, pain points, and suggestions to relevant stakeholders, and identify opportunities for process improvements to enhance the overall customer support experience.
- Professionalism and Communication: Exhibit a professional and positive demeanor in all customer interactions, communicate effectively and empathetically, and follow established communication protocols.
We're looking for a highly motivated and customer-focused individual with:
- A high school diploma or equivalent, with additional certifications or relevant education a plus.
- Proven experience in customer support, technical support, or a related field, with strong verbal and written communication skills.
- Technical aptitude and the ability to troubleshoot basic technical issues, with patience and empathy when dealing with customers.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently, with strong organizational and documentation skills.
As a Product Support Specialist at Thomson Reuters, you will enjoy a comprehensive benefits package, including market-competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. You will also have access to flexible work arrangements, including remote work options, and opportunities for professional growth and development.
We are committed to creating a diverse and inclusive work environment, where everyone has a chance to contribute and grow professionally. If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, we encourage you to apply.
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will revolve around understanding customer queries, resolving issues, and...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will revolve around understanding customer queries, resolving issues, and...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a Product Support Specialist, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will revolve around understanding customer queries, resolving issues, and...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a critical role in providing exceptional product support and assistance to our valued customers.Your primary responsibilities will include:Customer Interaction and Issue Resolution: Respond promptly...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key Responsibilities:Customer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
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Product Support Specialist
2 weeks ago
Juneau, AK , USA, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Thomson Reuters. As a key member of our support team, you will play a crucial role in providing exceptional product support and assistance to our valued customers.Key ResponsibilitiesCustomer Interaction and Issue Resolution: Respond promptly to customer inquiries...
