Sales Associate

2 weeks ago


Capitola, California, United States Orangetheory Fitness Full time
Job Title: Sales Associate

About the Role:

As a Sales Associate at Orangetheory Fitness, you will be the face of our studio, responsible for delivering an exceptional customer experience to our members. Your primary goal will be to meet and exceed all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales.

Key Responsibilities:

* Cultivate genuine connections with members and guests, providing top-notch service and ensuring a friendly, helpful, and inclusive experience for all.
* Deliver an exceptional sales and service experience to all members and guests, demonstrating a commitment to ensuring a safe and clean studio environment.
* Maintain accurate records using established OTF sales systems, perform telephone inquiries, follow-up calls, and customer care calls.
* Host OTF studio tours with prospects and/or fitness program holders, greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry.
* Participate in 1-2 OTF scheduled workouts per week, maintain an organized and clean work environment, and respond immediately to member requests, inquiries, and concerns.

Requirements:

* High-level customer service skills, previous sales experience with strong sales prowess, and excellent verbal and written communication skills.
* Ability to multi-task and excel in a fast-paced environment, with functional computer skills required - Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
* Flexibility to work daytime, evening, holiday, and/or weekend hours as needed, with a high school diploma and health and fitness-minded people highly preferred.

Benefits:

* Competitive hourly wage, performance bonuses - based on weekly, monthly, individual, and team sales goals, medical, dental, and vision (based on full-time hours), and 401k (based on full-time hours).
* Access to all Orangetheory classes at any studio nationwide, deep discounts on all OTF retail and technology, opportunities for career growth, and Covid-19 safety and health protocol for a safe work environment.
* Monthly team-building events and reward opportunities, free AED/CPR certifications, and huge discount on NASM and AFAA certifications (inquire with management).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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