Guest Experience Manager

3 weeks ago


Taos, New Mexico, United States El Monte Sagrado Full time
Job Title: Guest Experience Manager

Job Summary: We are seeking a highly skilled and experienced Guest Experience Manager to join our team at El Monte Sagrado. As a Guest Experience Manager, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and driving revenue growth.

Key Responsibilities:
  • Guest Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk operations, including check-in, check-out, and room assignments.
  • Revenue Growth: Analyze and implement strategies to increase revenue, including upselling and cross-selling opportunities.
  • Team Management: Supervise and train front desk staff, ensuring they provide excellent customer service and meet performance expectations.
  • Communication: Communicate effectively with guests, staff, and management to ensure seamless operations and resolve any issues.
Requirements:
  • Experience: 2-3 years of experience in a hotel front desk or guest services role.
  • Education: High school diploma or equivalent required; some college preferred.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication skills.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • 401(k) Plan: Employer-matched retirement savings plan.
  • Paid Time Off: Generous paid time off policy.


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