Member Services Coordinator

2 weeks ago


Broadview Heights, Ohio, United States Akron Cleveland Association of REALTORS® Full time
About the Position

The Member Services Coordinator is a vital role within our organization, responsible for providing exceptional customer service to all association members, managing front office operations, and maintaining accurate membership records.

Key Responsibilities
  • Answer membership phone calls, address questions, and resolve concerns in a timely and effective manner.
  • Assist with new member applications and ensure accurate data entry into our membership database.
  • Maintain a high level of accuracy when recording member additions, changes, and terminations.
  • Generate monthly reports of new and terminated members for the Board of Directors.
  • Process new REALTOR and Affiliate members, including collecting necessary applications and fees.
  • Communicate with MLS regarding member roster updates and corrections.
  • Generate and mail monthly office statements and dues billing.
  • Prepare and submit dues transmittal information to OR and NAR.
  • Collect and submit REALTOR Emeritus applications to OR and NAR.
  • Provide exceptional customer service to walk-in customers and respond to their membership inquiries.
Requirements
  • A minimum of 10+ years of experience in collections, accounts receivable, and/or accounting reconciliation, preferably in a member-based or customer service setting.
  • Significant experience communicating with a high-volume customer base across varying demographics.
  • Advanced skills in written and verbal communication, de-escalation techniques, and Microsoft Office applications.
  • Ability to work effectively and productively with others across all levels of the organization.
What We Offer
  • A competitive salary range of $50,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including 401(k) with matching, medical insurance, vision insurance, dental insurance, disability insurance, life insurance, PTO, paid holidays, professional development opportunities, bereavement leave, and sick leave.
About Akron Cleveland Association of REALTORS

We are a professional organization for real estate professionals who sell real property and businesses that work in or with the real estate industry. We provide a variety of services to our members, including education, insurance, affinity programs, and legislative representation.

We value a diverse work environment and are an Equal Opportunity Employer.



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