Customer Service Liaison

4 weeks ago


Taylor, Michigan, United States State Farm Insurance Full time

Key Responsibilities:

• Assist customers with their insurance needs
• Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
• Process policy changes, claims, and payments accurately and efficiently
• Maintain customer records and update information as necessary
• Collaborate with team members to ensure seamless customer experiences
• Promote and cross-sell insurance products and services to meet customer needs
• Handle escalated customer complaints and concerns with professionalism and empathy
• Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
• Participate in ongoing training and development programs to enhance knowledge and skills
• Contribute to a positive and collaborative work environment

About the Role:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for delivering exceptional customer service and ensuring that customers receive the best possible experience. You will work closely with team members to resolve customer issues and provide solutions that meet their needs.



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