Customer Service Team Lead

3 weeks ago


Taylor, Michigan, United States Amy Bordes - State Farm Agent Full time
Job OverviewAs a Customer Service Manager at Amy Bordes State Farm, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with our agency team members, and anticipating the needs of our community members.

We are seeking a driven and customer-focused individual who can lead our customer service team and daily operations. If you have strong leadership and organizational skills, excellent communication and problem-solving abilities, and a minimum of 5 years of experience in customer service, with 2+ years in a managerial role, we encourage you to apply.

Key Responsibilities
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Requirements
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.

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