Retail Sales Associate
1 week ago
The Company. Vision X Lighting is a leading manufacturer of innovative lighting and electrical products for the motorcycle, ATV, Side x Side, and automotive markets. Our e-commerce division is responsible for the global online presence of our brands, including DENALI Electronics, Twisted Throttle, and Vision X Offroad.
Our Values:
- Safety: The safety of our team, our trading partners, and end-users of our products is our top priority.
- Action: We strive to delight our customers with timely, complete, and inspired solutions.
- Excellence: We demand excellence in our products and our service; of each other, of our partners, and of ourselves.
- Innovation: We continually implement change in our business that adds value.
- Teamwork: We work together as a team and with our trading partners with trust, respect, and integrity to deliver high-performance results.
About this role:
The Retail eCommerce Sales Associate is the customer's trusted point of contact for questions related to ordering, installing, and using our products. Day-to-day, you'll assist customers with product selection, tech support, and excellent customer service to ensure a seamless customer experience.
Key Responsibilities:
- Providing expert outfitting advice for the unique needs of each customer via phone, email, and chat to close sales.
- Creating vehicle outfitting quotes, following up, and entering orders.
- Providing estimated time of arrival of backorders and suggesting substitute in-stock items as needed.
- Working with the Customer Service Manager to improve the customer experience and develop new ways to wow clients.
- Talking customers through the installation and use of motorcycle accessories and gear.
- Facilitating returns and exchanges.
- Assisting in training new recruits.
Key Qualifications:
- 1-3 years of experience in a sales-related role.
- Must love two- or four-wheel adventure and have experience with overland vehicles or adventure motorcycles and the gear that goes with it.
- Must be a polished written and verbal communicator.
- Must love people and be able to interact with customers and team members all day, every day.
- Dedication to proactive personal development, self-improvement, and hustle.
- Drive to deliver a great customer experience that exceeds expectations.
- Previous experience in retail, customer service, or e-commerce is preferred.
- Ability to focus with attention to detail in a fast-paced environment.
- Proficient in Microsoft Outlook, Excel, Word, and Teams.
- Ability to independently problem solve.
Employee Benefits:
- Monthly and annual performance bonus.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- 401(K) company match up to 4%.
- Paid time off and company-paid holidays.
- Product discounts.
- Employee Assistance Program (EAP).
- Subsidized classes for professional development.
We believe in creating a diverse and inclusive workplace, which is why we are an equal-opportunity employer and welcome applicants from all walks of life to join our team.
Working Conditions: Enthusiasm for motorcycles, SUVs, trucks, and all things that go vroom is key to fitting in with our passionate culture. All new hires without previous motorcycle experience are provided an opportunity to attend the motorcycle safety course and obtain their motorcycle driver's license.
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Exeter, Rhode Island, United States Vision X Lighting Full timeAbout the RoleThe Retail eCommerce Sales Associate is a key member of our team, responsible for providing exceptional customer service and sales support to our customers. As a sales professional, you will be the trusted point of contact for customers seeking advice on our products, and will be responsible for assisting them with product selection, technical...
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Exeter, Rhode Island, United States Vision X Lighting Full timeAbout this role:The Retail eCommerce Sales Associate is the customer's trusted point of contact for questions related to ordering, installing, and using our products. Day-to-day, you'll assist customers with product selection, tech support, and excellent customer service to ensure a seamless customer experience.This is an exciting opportunity for someone...
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