Restaurant Host/Hostess

2 months ago


San Benito, Texas, United States Churchs Chicken Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Church's Chicken. As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Guest Service: Greet all guests with a smile, make them feel welcome, and provide prompt and courteous service.
  • Order Taking and Filling: Take and fill customer orders in a timely manner, ensuring accuracy and quality.
  • Upselling and suggestive selling: Suggestively sell products as directed by management to increase sales and enhance the guest experience.
  • Cash Handling: Collect money and deliver orders to guests, ensuring accurate change and maintaining a secure cash handling environment.
  • Problem Resolution: Immediately attend to any customer service problems or complaints, notifying management as needed.
  • Inventory Management: Verify opening reading and bank, and be accountable for all cash issued and received at their register during their shift.
  • Equipment Maintenance: Notify Manager in Charge of any deletions, over-rings, or equipment problems.
  • Sanitation and Safety: Ensure that all products on the counter or in the display case are properly rotated and attractively displayed, and maintain a clean and safe environment.
Requirements
  • Education: High school diploma or GED.
  • Experience: At least 6 months of experience in a related field.
  • Skills: Excellent interpersonal skills, ability to interact professionally with individuals at all levels, basic computer skills, and ability to work in a fast-paced environment.

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