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Automotive Customer Service Representative

2 months ago

Waxhaw, North Carolina, United States Pep Boys Full time

About the Role:

Pep Boys is seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences, and provide personalized solutions to meet their expectations.
  • Schedule appointments and manage customer interactions to ensure seamless communication and timely resolution of issues.
  • Assist customers with various aspects of customer care, including work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow company policies and procedures related to cash, credit, check, refund, and return policies to ensure accurate and efficient transactions.
  • Collaborate with colleagues to achieve sales targets and drive business growth.

Requirements:

  • Excellent communication and interpersonal skills to effectively engage with customers and colleagues.
  • Strong problem-solving skills to resolve customer issues and concerns.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Basic computer skills to navigate our systems and tools.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters collaboration and growth.