Emergency Veterinarian Service Head

16 hours ago

Gainesville, Florida, United States BluePearl Full time
ER Service Head Job Description

We are seeking a highly skilled and experienced ER Service Head to join our team at BluePearl Pet Hospital in Gainesville, FL. As an ER Service Head, you will play a critical role in managing the emergency department, working closely with our ER clinicians, specialists, and leadership team.

Key Responsibilities:
  • Manage the schedule for all ER clinicians, including PTO requests.
  • Facilitate regular ER clinician meetings and participate in hospital leadership meetings.
  • Mentor ER clinicians and new ER/ICU support staff.
  • Oversee ER clinician case management and provide guidance as needed on case management decisions.
  • Integrate the emergency and specialty services to successfully manage all hospitalized cases.
  • Act as a sounding board between ER clinicians and specialty clinicians, discussing concerns with the Medical Director as needed.
  • Assist in implementing and monitoring patient safety reporting as it pertains to the emergency department.
  • Contribute to recruiting new emergency clinicians.
  • Ensure new hires have a mentor assigned by the clinician mentor liaison to support retention and engagement.
  • Assist with customer service issues as needed and help management follow up to resolve issues as appropriate.
  • Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
  • Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and hospital leadership regarding ER/ICU personnel issues.
  • Assist with performance reviews.
  • Assist management team with client and P&DVM concerns when necessary.
  • Work with management team to oversee capital purchases for ICU/ER department.
About BluePearl:

We are a well-established, specialty and emergency care center with an exceptional reputation for serving the North Florida and South Georgia communities for over 20 years. Our hospital has shown rapid growth over the last three years, boarding a huge referral support base. We are equipped with state-of-the-art technology, including brand new Fukuda Telemetry, digital radiology, Cannon CT, Samsung HS60 Doppler ultrasound, Olympus flexible endoscopy, Stryker rigid endoscopy, laparoscopy, a complete laboratory, oxygen cages, and offsite MRI diagnostics.

We are committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options. We also provide flexible work schedules, access to 12 mental health care sessions annually at no charge, and other well-being resources through Lyra, an online mental health support platform.

We are committed to the growth and development of our associates, offering annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and access to over 2,000 medical journals. We value your health and well-being as an associate and provide a range of benefits to support your physical and mental well-being.

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