IT Executive Support Specialist
1 month ago
Driscoll's is seeking a highly skilled IT Executive Support Specialist to play a key role in providing technical assistance to our VIP users. As a member of our IT team, you will be responsible for delivering exceptional support to our executive-level staff, ensuring minimal downtime and efficient delivery of requests.
Responsibilities- Provide technical support to C-Suite and executive-level staff, resolving hardware and software-related incidents and requests in a timely manner.
- Develop and deploy workflows within our IT Service Management system to streamline incident and request fulfillment.
- Build and maintain a knowledge base of VIP user profiles, ensuring familiarity with their technology setups.
- Design and implement a comprehensive training program to equip the End User Services team with the skills and knowledge necessary to deliver exceptional VIP support.
- Collaborate with the global Information Services team to ensure seamless support across different time zones.
- Maintain confidentiality and discretion in all activities related to executive support.
- Deliver on-site and remote technical support to executives, including resolving technical issues in person and remotely.
- Identify areas of opportunity to improve communications and operation efficiency to improve customer satisfaction.
- Bachelor's degree in information technology, computer science, or a related field.
- 5-7 years of experience providing VIP/Executive technical support.
- Experience deploying, troubleshooting, and managing Windows 10/11 and macOS/iOS devices in a corporate environment.
- Exceptional customer service, communication, and organization skills.
- Experience working in a fast-paced environment with evolving priorities and requirements.
- ITSM/ITIL certifications related to the provisioning of services.
- Basic to intermediate project management skills.
- Previous experience leading technical projects.
Driscoll's offers a competitive salary range of $82,215 to $126,000 USD, as well as a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and disability coverage. Other benefits include 401(k) with employer match, profit-sharing participation, paid sick time, paid vacation, and a free Employee Assistance Program (EAP).
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