Senior Route Operations Manager
7 days ago
The Senior Route Operations Manager is a crucial position at NIXON MEDICAL, responsible for overseeing assigned routes and ensuring the achievement of key performance indicators, including revenue growth, cost containment, quality standards, and customer satisfaction.
This role requires exceptional leadership skills, as you will be supervising a team of 3-6 Route Service Representatives, monitoring their work performance to ensure compliance with company policies. You will also work closely with the Certified Route Trainer to onboard new staff members and ensure they understand their responsibilities.
Your primary focus will be on serving as the main point of contact for all assigned accounts/routes, resolving service issues, and facilitating new account installations. Additionally, you will ensure that your team adheres to standard departmental procedures while performing their essential job functions.
Requirements and Qualifications- A Bachelor's degree in a relevant field or equivalent work experience is preferred.
- At least one year of route service experience is preferred, with a proven track record in management and supervision.
- Candidates must have a minimum of two years of customer service experience, demonstrating strong communication and interpersonal skills.
Salary: $70,000 - $90,000 per year
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