Team Leader for Textured Hair Services
2 weeks ago
About Pressed Roots:
Pressed Roots is a trailblazing silk blow-out bar focused on textured hair. We combine expert knowledge of textured hair care, nurturing techniques, and premium hospitality to break down barriers that have prevented women of color from feeling empowered. Our mission is to elevate a simple blow-out into a luxurious experience that not only enhances our clients' beauty but also transforms industry standards.
Position Summary:
We are in search of a Team Leader with robust leadership capabilities and outstanding emotional intelligence. In this role, you will work closely with management to inspire team members, cultivate a professional and enjoyable atmosphere, and provide exceptional customer service.
Key Responsibilities:
- Welcome clients and guests with warmth and assist them efficiently
- Oversee, train, and support staff in collaboration with the Studio Manager and Training Department
- Ensure appropriate inventory levels are maintained
- Lead the Front Desk team in conjunction with management
- Address customer concerns with professionalism and in partnership with Managers
- Mentor and resolve staff issues promptly
- Consistently model exemplary behavior and performance
- Assist managers with various tasks, including daily recaps and onboarding new hires
- Contribute to team efforts by helping with tasks as necessary
- Maintain studio cleanliness and organization
- Demonstrate patience and exceptional customer service, even in challenging situations
- Maintain a positive demeanor and energy consistently
- Adhere to safety and cleanliness protocols
- Show reliability and adaptability in a dynamic environment
- Arrive punctually for shifts, fully prepared to work
- Possess basic proficiency in Google Workspace
- Exhibit professionalism at all times
- Meet productivity benchmarks and contribute positively to the workplace culture
- At least 1 year of experience in a relevant field
- Professional appearance and conduct
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Experience in customer service and leadership roles
- Hourly compensation ranging from $17 to $19, with additional opportunities for tips, commissions, and bonuses
- Health insurance coverage
- Sick leave benefits
- Opportunities for professional growth and development
- Employee discounts and perks
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