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Senior Customer Support Specialist
2 months ago
We are seeking a dedicated Lead Customer Service Representative to enhance our customer experience. This role is pivotal in ensuring that our customers receive exceptional service at all times.
Key Responsibilities- Oversee daily operations within the customer service department.
- Provide guidance and support to customer service representatives.
- Ensure compliance with company policies and procedures.
- Address customer inquiries and resolve issues efficiently.
The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in a retail or service-oriented environment is preferred.
Work ScheduleThis position requires availability for part-time evening shifts, including overnight responsibilities.