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Senior Customer Support Specialist

2 months ago


Kissimmee, Florida, United States Circle K Stores, Inc. Full time
Position Overview

We are seeking a dedicated Lead Customer Service Representative to enhance our customer experience. This role is pivotal in ensuring that our customers receive exceptional service at all times.

Key Responsibilities
  • Oversee daily operations within the customer service department.
  • Provide guidance and support to customer service representatives.
  • Ensure compliance with company policies and procedures.
  • Address customer inquiries and resolve issues efficiently.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in a retail or service-oriented environment is preferred.

Work Schedule

This position requires availability for part-time evening shifts, including overnight responsibilities.