Implementation Specialist I

2 weeks ago

Sacramento, California, United States Benefit & Risk Management Services, Inc. Full time
Job Summary

The Implementation Specialist I position is a key role in delivering purchased benefit solutions and implementing MyHealthBenefits to BRMS clients. This position works closely with the Client Implementation Team to deliver solution components, including collaborative consultation with the client, requirements definition, solution design, configuration, integration testing, and rollout.

Throughout the implementation process, the Implementation Specialist I may collaborate with BRMS internal departments, external clients, and third parties to ensure a successful delivery of BRMS services and systems.

Key Responsibilities
  • Work directly with Client Implementation Team and BRMS Sales Coordinator/Underwriter and Account Executive to identify new client purchased services.
  • Translate purchased services requirements into detailed processes and associated documentation.
  • Serve as contact to client and client's representatives, i.e., brokers, insurance carriers, etc.
  • Identify, coordinate, and monitor implementation processes among all BRMS internal departments.
  • Obtain and enter required benefit plan information into MyHealthBenefits.
  • When applicable, obtain required benefit plan information and claims history to implement self-funded health plans and work with Claims and IT departments to establish self-funded health plans.
  • Obtain necessary member enrollment data and work with IT department to import data into MyHealthBenefits. Population of enrollment data into MyHealthBenefits may, on occasion, require manual data entry.
  • Obtain necessary plan and enrollment data to populate FSA and/or COBRA systems.
  • When applicable, coordinate COBRA administration services with business partner.
  • Contact applicable insurance carriers to establish and implement Electronic Data Interchanges.
  • Maintain appropriate internal documentation.
  • Troubleshoot and analyze issues and provide end-user support during the implementation process.
Client Renewals
  • Work with BRMS Sales Coordinator/Underwriter and Account Executive to identify client renewal requirements.
  • Assist Client Manager in translating clients' renewal requirements into detailed processes and associated documentation.
  • Assist Client Manager to obtain and enter new benefit plan information and changes to existing benefit plans into MyHealthBenefits.
  • Contact applicable insurance carriers to establish and implement new or modify existing Electronic Data Interchanges.
  • Work directly with client and IT department to establish MyHealthBenefits Online Open Enrollment when applicable for Employee Open Enrollment Self-Service.
  • Maintain appropriate internal documentation.
Requirements
  • Travel as needed; less than 10%
  • Experience in the employee benefits industry required
  • Ability to quickly learn new applications and technical skills, including implementation functions.
  • Strong verbal and written communication skills.
  • Ability to collaborate and consult with internal team members as well as external clients.
  • Proven ability to document requirements, issues, and outcomes.
  • Demonstrated proficiency in Microsoft Office products.
  • Ability to grow with the changing needs and demands of the position and BRMS.
  • Must be dependable and maintain excellent attendance.
  • Strong analytical skills and problem-solving skills.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Degree or G.E.D; and minimum of two years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as plan documents, memos, letters, and procedure manuals. Ability to write routine reports, meeting notes, project documentation, and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

Reasoning and Analytical Ability:

  • Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
  • Ability to exercise reason and logic to resolve practical problems and create effective solutions.
  • Ability to analyze all relevant information and a variety of concrete variables in situations where only limited standardization exists.

Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and to be able use a computer for up to two hours at a time with no break. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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