Retail Associate
4 days ago
Sam's Club is a leading membership-based warehouse club offering a wide range of products to its members. As a Retail Associate - Cart Attendant, you will play a critical role in shaping the shopping experience for our members.
The hourly wage range for this position is $17.00 to $24.00*, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Job Description
This role involves ensuring club pick up orders are filled by contacting members, notifying them when pickup time is delayed, or informing them when products are unavailable. You will also offer alternative product options, select and package products according to company policies, and resolve member issues and concerns.
Maintaining safety of the facility according to company policies and procedures is essential, including conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management.
You will provide exceptional customer service by acknowledging members, identifying their needs, and assisting them with purchasing decisions. Processing member purchases, assisting with payments, and utilizing cash registers to assist with transactions are also key responsibilities.
In addition, you will be responsible for organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Required Skills and Qualifications
To be successful in this role, you should have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be physically fit as you will be on your feet for long periods of time.
A high school diploma or equivalent is required, with a preferred qualification being customer service experience.
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