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Strategic Technology Architect

2 months ago

Juneau, Alaska, United States Highmark Health Full time
About the Role

We are seeking a highly skilled Lead Architect to join our team at Highmark Health. As a key member of our organization, you will be responsible for designing and implementing Contact Center Solutions that align with our business strategy and objectives.

Key Responsibilities
  • Provide strategic consultation to business customers in defining or designing business processes, functions, and organizational structures.
  • Facilitate the development of complex enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques.
  • Lead and participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases, and business innovation portfolio development.
  • Specify and design large or complex systems, solutions, networks, infrastructure elements, or processes.
  • Lead reviews of others' system design to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
  • Establish policy for selection of architecture components.
  • Evaluate and undertake impact analysis on major design options.
  • Ensure that the system architecture balances functional, service quality, and systems management requirements.
  • Use appropriate tools, including models of components and interfaces, to contribute to the development of complex architectures.
  • Produce detailed component requirements, specifications, and translate these into detailed solutions/designs for implementation using selected products.
  • Provide advice on technical aspects of system development, integration, and processes.
  • Ensure that relevant technical and business strategies, policies, standards, and practices are applied correctly.
Requirements
  • Bachelor's Degree in Information Technology or closely related field.
  • 7 years of experience in an IT discipline and 7 years in a Business discipline.
  • Health insurance industry business knowledge.
  • Industry certifications such as Java Developer, DB2, Cogno, PEGA, Enterprise Architect (SCEA), Project Management.
Preferred Skills
  • Experience in designing and implementing contact center technologies aligned to business objectives for on-prem and CCaaS environments.
  • Develop technology roadmaps that align with business priorities and future initiatives.
  • Identify optimization opportunities in current environment.
  • Research and evaluate new concepts in contact center technologies.
  • Partner with business to prioritize programs aligned to critical path strategy deliverables.
  • Experience in supporting multiple customers.
  • Experience with Agile a plus.