Restaurant Operations Manager
7 days ago
Job Summary
We are seeking an experienced Restaurant Operations Manager to lead our restaurant teams in providing exceptional guest experiences and driving business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring high-quality food and service, and maintaining a clean and safe environment.
About the Role
The successful candidate will have at least 3 years of experience in Quick Service Restaurant management, with a proven track record of success in managing units with drive-thru's. They will be proficient in Microsoft Office Suite, have excellent communication and leadership skills, and be able to work effectively in a fast-paced environment.
Key Responsibilities
- Talent Management: Recruit, train, coach, and develop Assistant Managers, Shift Managers, and Team Members to ensure a high-performing team that delivers exceptional guest experiences.
- Food Safety, Quality, and Quantity: Ensure that all food is prepared and served to brand recipes and quality standards, maintain proper hygiene, handwashing, glove usage, and general food safety standards, and establish build-to's and production management systems to ensure adequate inventory levels.
- Guest Satisfaction: Train team members to create an extraordinary guest experience, achieve speed of service goals, investigate guest feedback, resolve guest concerns, and monitor service trends.
- Operational Excellence: Maintain a clean and safe restaurant environment, conduct daily or shift pathing and full restaurant evaluations, identify operational gaps, and address them in a timely and effective manner.
- Financial Leadership: Review financial reports, identify opportunities for growth, and work closely with team members to drive improvements in sales, profitability, and cash management.
Requirements
- At least 18 years of age
- Open availability during all hours the restaurant is open and during pre-opening and post-closing hours
- Dependable and able to work a minimum of 50 hours per week
- 3+ years of Quick Service Restaurant management experience
- Proficient in Microsoft Office Suite
- Experience managing units with drive-thru's preferred
- ServSafe Manager certification preferred
- High School Diploma preferred
- Valid state Driver's License, active automobile insurance, and working personal vehicle
Physical/Mental Demands
- Tolerate exposure to noise, extreme temperatures, and other elements
- Frequently bend, kneel, squat, stand, walk, and twist at waist
- Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally
- Remain active, standing for long periods without a break
Compensation
The estimated annual salary for this position is $65,000 - $75,000, depending on experience and qualifications.
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