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Customer Service Representative

2 months ago

Laveen, Arizona, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and profitability
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Load and unload delivery trucks, assisting with inventory management and control
Requirements
  • Must be at least 18 years old and legally authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • Previous experience in customer service, sales, or retail
  • Experience working with paint and paint-related products
About Sherwin-Williams

We are a leading manufacturer of paints, coatings, and related products, dedicated to helping our employees and their families live healthier, save smarter, and feel better. We offer a wide range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for career growth and development.

We are an equal employment opportunity/affirmative action employer, committed to diversity and inclusion in the workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other characteristic protected by law.