Customer Service Representative

2 weeks ago


Laveen, Arizona, United States Cobblestone Auto Spa Car Wash Full time
About Us

Cobblestone Auto Spa Car Wash is a leading provider of car care services in Arizona and Colorado, with a commitment to delivering exceptional customer experiences and supporting local communities.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Express Service Advisor. As a key member of our team, you will be responsible for providing top-notch customer service, educating customers on our services, and promoting our membership programs.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive experience for every customer
  • Educate customers on our various car wash and service options, highlighting the benefits and value proposition
  • Promote our membership programs, including Fast-pass unlimited membership benefits
  • Assist with customer payments and respond to inquiries in a timely and professional manner
  • Collaborate with the team to maintain a clean and safe work environment, adhering to company image standards
  • Perform additional duties as assigned by management, including taking training and coaching on the fly
Requirements
  • Previous experience in customer service or sales, with a proven track record of delivering exceptional customer experiences
  • A positive, energetic, and contagious personality, with a desire to work in a team-centered environment
  • Ability to work outside in various weather conditions, with a willingness to adapt to changing circumstances
  • Flexibility to take training and coaching on the fly, with a willingness to apply new skills to work-specific scenarios
  • Effective communication and interpersonal skills, with the ability to follow directions and work collaboratively with the team
  • Awareness of safety protocols and a commitment to maintaining a safe work environment
What We Offer
  • A competitive hourly rate, with weekly pay and opportunities for membership commissions and residual commissions
  • Medical, dental, and vision benefits, based on full-time or part-time status
  • Opportunities for advancement, with a focus on promoting top-performing employees
  • Free car washes and other vehicle service discounts, as a valued member of our team

Cobblestone Auto Spa Car Wash is an Equal Employment Opportunity (EEO) employer, committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.



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