Senior Building Systems Technician

1 day ago


New York, New York, United States Johnson Controls Full time

About Us

At Johnson Controls, we're committed to helping you build your best future. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

We strive to provide our employees with an experience that supports their physical, financial, and emotional wellbeing. Our teams are uniquely positioned to support a multitude of industries across the globe, offering a wealth of opportunities for growth and development.

What We Offer

We provide a comprehensive benefits package, including a competitive salary range of $18.22-$25.00 per hour, paid vacation/holidays/sick time, 401K, medical, dental, and vision care, and a company vehicle, if applicable.

Our dedicated team environment encourages collaboration and teamwork, while our Zero Harm policy ensures a safe working experience. You'll also have access to continuous learning opportunities, enabling you to develop new skills and advance your career.

Job Summary

This role involves receiving service calls from the Service Resource Center, diagnosing problems, and performing repairs on electronic fire alarm systems and related building system products at customer sites.

You will be responsible for servicing, troubleshooting, and installing various Fire & Life Safety systems, including Simplex. Excellent customer service skills are essential, as you will be communicating regularly with district staff and customers to ensure satisfaction.

Key Responsibilities

  1. Receive service calls and diagnose problems with electronic fire alarm systems and other related building system products.
  2. Contact customer representatives to ascertain equipment/systems problems.
  3. Perform service and repairs on electronic fire alarm systems and other related building system products.
  4. Servicing, troubleshooting, and installation of various Fire & Life Safety systems, including Simplex.
  5. Exhibit excellent customer service skills by consistently communicating with district staff and customers.
  6. Complete Service Acknowledgements with proper coding through communication devices.
  7. Obtain customer signature upon completed service call assignment.
  8. Participate in a scheduled On-call rotation.

Requirements

  • Documented experience in low voltage electrical systems, including Fire/Life Safety systems (Access Control, Nurse Call a plus).
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent.
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours including weekends to meet customer requirements.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses that are required by National, State, and Local codes.

Preferred Qualifications

  • NICET Certification.


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