Patient Access Coordinator

7 days ago


Hillsboro, Oregon, United States Virginia Garcia Memorial Health Center Full time

About Virginia Garcia Memorial Health Center

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We are committed to providing high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties.

Our team is passionate about serving people who have been historically underrepresented and underserved.

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Job Summary

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The Patient Access Coordinator plays a critical role in our Call Center Team, answering incoming patient calls to assess patient condition, making appointments, taking messages or referring calls to medical personnel.

This position requires excellent communication skills, both oral and written, with sensitivity to inter-cultural issues.

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Responsibilities

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  • Answer Call Center calls being courteous, timely, and helpful at all times.
  • Determine whether an appointment is for routine care or for an emergent problem.
  • For emergent problems, document in chart and transfer directly as appropriate.
  • Schedule, as available, all chronic or non-acute problems, or routine care appointments.
  • Accurately document incoming and outgoing information in the patient's chart.
  • Route all incoming calls to appropriate staff or take messages as needed.

Requirements

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To be successful in this role, you should have:

  • High school graduate or equivalent.
  • Previous clinical experience in ambulatory health care setting with knowledge regarding medical terminology preferred.
  • Multi-line telephone experience preferred.

Benefits

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We offer a competitive salary range of $20.28/hour, plus dependents on earnings, and a comprehensive benefits package.

Please note that this job description represents a general outline of the essential and major job duties, functions, and qualifications required.

Virginia Garcia Memorial Health Center is an Equal Opportunity Employer and welcomes diversity in our workforce.



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