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Guest Services Manager

2 months ago

Athens, Georgia, United States University of Georgia Full time
Position Overview

The University of Georgia is seeking a dedicated and skilled Guest Services Manager to oversee the front office operations at our renowned Center for Continuing Education & Hotel. This role is pivotal in ensuring a seamless and exceptional experience for our guests.


Key Responsibilities
  • Manager on Duty: Act as the primary authority during shifts, ensuring smooth operations and guest satisfaction.
  • Supervision: Lead and mentor front office staff, fostering a collaborative environment that prioritizes high-quality service.
  • Guest Relations: Address guest inquiries and resolve issues promptly to maintain a positive atmosphere.
  • Communication: Ensure all team members are informed about guest needs and departmental updates.
  • Financial Oversight: Conduct income audits and manage billing arrangements to ensure accuracy.
  • Knowledge Management: Stay informed about room categories, rates, and promotional offerings to maximize revenue.
  • Safety Compliance: Uphold hotel safety regulations and protocols, acting decisively when necessary.
  • Collaboration: Work closely with the Front Office Manager and other departments to enhance operational efficiency.
  • Training Participation: Engage in ongoing training and departmental meetings to improve skills and knowledge.

Qualifications

Minimum Requirements: High school diploma or equivalent.

Preferred Experience: At least two years in a supervisory role within the hospitality sector, with proficiency in Microsoft Office Suite.


Skills and Competencies

The ideal candidate will possess:

  • Exceptional customer service abilities.
  • Strong communication and interpersonal skills.
  • Attention to detail and organizational capabilities.
  • Effective time management skills.

Physical Requirements

Ability to stand for extended periods, navigate the hotel premises, and perform various physical tasks as needed.


Trust and Responsibility

This position involves financial oversight and requires a background check due to its responsibilities.