Medical Front Desk Specialist

6 days ago


Fairborn, Ohio, United States Wright State Physicians Inc Full time

We are seeking a skilled Medical Front Desk Specialist to join our team at Wright State Physicians Inc.

Job Summary

This non-exempt, clerical position is responsible for providing exceptional customer service and ensuring the smooth operation of our front desk. Key responsibilities include:

  1. Promptly and professionally answering telephone calls and routing them appropriately.
  2. Greeting and registering patients as needed, while also directing visitors to the correct waiting area.
  3. Explaining financial requirements to patients or responsible parties and collecting copays or outstanding balances in accordance with WSP's goals.

The ideal candidate will possess excellent communication skills, have experience working in a healthcare environment, and be able to work effectively in a fast-paced setting.

Key Responsibilities:
  • Provide top-notch customer service to patients, employees, and external partners.
  • Ensure accurate and efficient patient registration and scheduling processes.
  • Collect copays and outstanding balances from patients in accordance with company policies.
  • Effectively communicate with medical staff, patients, and external partners via phone, email, or in-person.

Requirements:

  • High school diploma or equivalent required.
  • 1-3 years' experience in customer service or reception, preferably in a healthcare environment.
  • Proven clinical and data entry experience.

Benefits:

  • A competitive salary range of $35,000 - $45,000 per year, depending on experience.
  • An excellent benefits package, including medical insurance, dental insurance, vision insurance, vacation time, paid holidays, sick pay, short and long-term disability, tuition remission, and a 401(a) retirement plan with 100% vesting.


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