Customer Service Liaison Specialist
20 hours ago
We are seeking a skilled Customer Service Liaison Specialist to join our team at The Cavco Family of Companies.
About the RoleThis is a critical position that requires strong communication and problem-solving skills. As a Customer Service Liaison Specialist, you will be responsible for providing exceptional customer service via phone or in-person, resolving service/billing issues, and collaborating with other departments to ensure effective service coordination.
Key Responsibilities:- Order Processing and Resolution: Process orders, resolve billing complaints, and explain product/service usage to customers.
- Complaint Resolution: Reference unresolved complaints to designated departments and ensure timely resolution.
- Service Coordination: Collaborate with other departments to coordinate customer service needs and ensure seamless service delivery.
- Education: High school diploma required; some college education preferred.
- Experience: 2-4 years of relevant experience in customer service or a related field.
- Knowledge: Building/Construction knowledge beneficial.
- Organizational Skills: Prioritize tasks, maintain attention to detail, and ensure accuracy in all interactions.
- Communication Skills: Develop effective communication skills to resolve customer issues and collaborate with colleagues.
- Problem-Solving Skills: Resolve problems effectively and efficiently, meeting customer expectations.
- Teamwork: Work collaboratively in a team environment to achieve common goals.
- Time Management: Meet deadlines and achieve goals while maintaining a high level of productivity.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and location.
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