Customer Service Liaison Specialist

20 hours ago


Woodburn, Oregon, United States The Cavco Family of Companies Full time
Job Summary

We are seeking a skilled Customer Service Liaison Specialist to join our team at The Cavco Family of Companies.

About the Role

This is a critical position that requires strong communication and problem-solving skills. As a Customer Service Liaison Specialist, you will be responsible for providing exceptional customer service via phone or in-person, resolving service/billing issues, and collaborating with other departments to ensure effective service coordination.

Key Responsibilities:
  • Order Processing and Resolution: Process orders, resolve billing complaints, and explain product/service usage to customers.
  • Complaint Resolution: Reference unresolved complaints to designated departments and ensure timely resolution.
  • Service Coordination: Collaborate with other departments to coordinate customer service needs and ensure seamless service delivery.
Requirements
  • Education: High school diploma required; some college education preferred.
  • Experience: 2-4 years of relevant experience in customer service or a related field.
  • Knowledge: Building/Construction knowledge beneficial.
Competencies
  • Organizational Skills: Prioritize tasks, maintain attention to detail, and ensure accuracy in all interactions.
  • Communication Skills: Develop effective communication skills to resolve customer issues and collaborate with colleagues.
  • Problem-Solving Skills: Resolve problems effectively and efficiently, meeting customer expectations.
  • Teamwork: Work collaboratively in a team environment to achieve common goals.
  • Time Management: Meet deadlines and achieve goals while maintaining a high level of productivity.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and location.



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