Field Service Technician

6 days ago

Miamisburg, Ohio, United States Avery Dennison Full time
Job Title: Field Service Engineer

At Avery Dennison, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical services at customer locations and supporting sales, marketing, or business development within assigned territories.

Key Responsibilities:
  • Provide technical service expertise performing installations, services, and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices, and systems.
  • Instruct customers on the operation or proper use of equipment.
  • Operate in the field on call and provide technical support to territory/assigned customers and as required, may provide assistance and support to other field service team members.
  • Manage service requirements in assigned territory and schedule their own appointments.
  • Provide installation, warranty, preventive, problem diagnosis, and corrective maintenance and training to customers.
  • Maintain highest priority on meeting customer expectations.
  • Maintain frequent communications with sales to stay abreast of customer needs and sensitivities.
  • Maintain up-to-date technical skills on all products, including hardware and software.
  • Maintain company property and assets in accordance with established policies.
  • Manage a parts inventory and order parts internally as needed.
  • Promptly report product operating abnormalities and/or failures and obtain samples for evaluation.
  • Remain alert for competitive activities and obtain samples for evaluation when possible.
  • Document, maintain, track, and report all required service-related information by due dates.
  • May use software applications and diagnostic programs.
Requirements:
  • Associate's (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
  • 0-3 years related experience.
  • Minimum of 2 years experience as a Field Technical person in the same or similar industry.
  • Ability to work independently and with minimum supervision.
  • Skilled in organizing and prioritizing workloads and schedules.
  • Good oral and written communication skills.
  • Good interpersonal, customer service, and relationship-building skills.
  • Understanding and experience with information systems environments and systems.
  • Understanding of applicable computer systems, such as Microsoft Office, Google, and function-specific software.
What We Offer:

Avery Dennison is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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