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We are seeking a highly skilled and customer-focused Service Consultant to join our team at Lexus of Henderson. As a Service Consultant, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.
Key Responsibilities- Customer Interaction: Greet customers promptly and in a friendly and courteous manner, working closely with them to resolve problems and ensure their maximum satisfaction with the repair process.
- Repair Recommendations: Utilize all aspects of the MPI system to present recommended repair suggestions to every customer, ensuring they are informed and confident in their vehicle's maintenance and repair needs.
- Sales and Service: Sell proper services and repairs to meet customer's perceived needs, gaining their approval for all repair orders prior to beginning work.
- Business Conduct: Conduct business with honesty, integrity, and in accordance with our company values, code of business conduct, and policies and procedures.
- Education and Experience: Associate's degree from a two-year college or technical school, or three to four years related experience and/or training, or equivalent combination of education and experience.
- Sales and Automotive Knowledge: Possess sales ability and basic automotive knowledge, with the ability to work in a fast-paced environment.
- Legal and Insurance Requirements: Be legally able to work in the United States, have a driver's license, and maintain insurability.
- Pre-Employment Screening: Pass a pre-employment drug screen.
- Medical and Dental Coverage: PPO medical coverage with available wellness and tobacco-free discounts, vision and dental insurance, flex spending accounts, and other annual offerings.
- Retirement Plan: 401K saving plan with 4% match effective immediately.
- Time Off and Holidays: Generous paid time off schedule, holiday, bereavement, jury duty, and training pay available.
- Insurance and Direct Deposit: Company-paid life, AD&D, long-term disability, and business travel accident insurance, direct deposit.
- Employee Assistance Program: Access to an employee assistance program.
- Career Growth Opportunities: Opportunities for career growth and advancement based on performance.
We offer a bi-weekly commission pay plan based on service labor gross, with a potential range from $70,000 to $150,000. A pay guarantee will be provided for the first 4 months of employment while building customer base.
