Data Center Resiliency Manager

4 weeks ago

Princeton, New Jersey, United States Innova Solutions Full time
Data Center Resiliency Manager Job Description

Innova Solutions is seeking a highly skilled Data Center Resiliency Manager to join our team. As a key member of our IT infrastructure team, you will be responsible for ensuring the resilience and availability of our data centers.

Key Responsibilities:
  • Disaster Recovery Program Management: Collaborate with stakeholders to understand technical requirements and deploy appropriate DR solutions based on IT strategy.
  • Data Center Operations: Manage the Disaster Recovery Program, including managing a DR portfolio of over 200 critical business applications and infrastructure.
  • DR Plan Maintenance: Maintain DR plans and hundreds of Technical Recovery Guides globally, driving service providers to ensure their plans are created and maintained.
  • Simulation and Exercise Management: Manage small and large scope walk-through and simulation-type disaster recovery exercises, leading multi-discipline groups of employees, consultants, and vendors.
  • Global Standardization: Drive global standardization across US, UK, and Asia Pac ITSCM teams.
  • Data Center Management: Responsible for the management of onsite data center/computer room and offsite co-location installations.
  • OEM Maintenance: Responsible for OEM or third-party maintenance agreements for HW break/fix, including escalations and annual negotiations for renewals.
  • Troubleshooting and Communication: Ability to troubleshoot, communicate, and act as the lead on data center issues.
  • Vendor Management: Work closely with local facilities personnel and offsite co-location vendors, covering all support system activities associated with the onsite data centers/computer rooms.
  • Documentation and Procedures: Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers.
  • Business Partnership: Partner with business groups on their data center-related requirements and projected growth to assure space is available for future needs in the DC's.
  • Relationship Management: Manage and maintain effective relationships with vendors, equipment manufacturers, partners, and associates.
  • Service Management: Oversee the data center operations incident, change, request ticket queues, ensuring Service Now tickets are addressed and resolved in a timely manner.
  • Standards and Compliance: Maintain the onsite data center/computer room and offsite co-location installations standards.
  • Service Provider Oversight: Oversee service providers to maintain accountability and quality of contracted deliverables in both DR and BC.
  • DR Design Projects: Provide oversight of DR design projects.
  • Communication and Escalation: Provide formal and regular communications and escalation to management and executive briefings as needed.
  • Issue Identification and Resolution: Identify issues, devise solutions, and present to governance teams for resolution.
  • Contract Review: Review contracts for externally hosted applications for DR risk management.
  • Operational Policies: Develop and maintain operational policies and SOPs for related programs.
  • Audit Preparation: Prepare and provide responses to audits.
  • Contractual Compliance: Counsel business units on contracts, statements of work, and BC/DR plans for outsourced services and systems to ensure cohesiveness and contractual compliance.
  • Technical Consulting: Provide technical consulting for complex disaster recovery solutions.
  • Corporate Directive Compliance: Responsible to ensure IT Core services correctly interprets and complies with the Corporate Directive on Business Continuity.

The ideal candidate will have:

  • 10+ years overall IT experience.
  • Bachelor's degree in Computer Science, Information Technology.
  • 6+ years of IT infrastructure management.
  • Experience of data center operations management or disaster recovery program management.
  • Demonstrated troubleshooting and problem management skills.
  • Understanding of data center design, network topologies, and server deployment.
  • Experience working with service providers to delivery IT services.

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