Customer Service Professional

2 weeks ago


Eugene, Oregon, United States PENFED Credit Union Full time

Overview

PENFED Credit Union is a leading financial institution dedicated to providing exceptional service to its members. We are seeking a highly skilled Customer Service Representative to join our team in Eugene, Oregon.

The estimated salary for this role is between $19.00 and $22.00 per hour, depending on education and experience.

Job Responsibilities:

  • Provide best-in-class member service by answering incoming calls, responding to inquiries, and resolving issues related to PenFed deposit, credit card, and loan products.
  • Educate members on various products and services, making recommendations to support their financial goals.
  • Work collaboratively with team members to meet cross-selling and productivity metrics.
  • Maintain working knowledge of PenFed's products and services.

Requirements:

  • Associate's degree or equivalent combination of education and experience.
  • Minimum one year customer service experience in a call center, service-oriented environment, or financial setting.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced, phone queue/call center environment.
  • Demonstrated proficiency in standard business computer operations, internet applications, web browsers, email, and Windows-based software applications.


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