Customer Service Professional
2 weeks ago
Overview
PENFED Credit Union is a leading financial institution dedicated to providing exceptional service to its members. We are seeking a highly skilled Customer Service Representative to join our team in Eugene, Oregon.
The estimated salary for this role is between $19.00 and $22.00 per hour, depending on education and experience.
Job Responsibilities:
- Provide best-in-class member service by answering incoming calls, responding to inquiries, and resolving issues related to PenFed deposit, credit card, and loan products.
- Educate members on various products and services, making recommendations to support their financial goals.
- Work collaboratively with team members to meet cross-selling and productivity metrics.
- Maintain working knowledge of PenFed's products and services.
Requirements:
- Associate's degree or equivalent combination of education and experience.
- Minimum one year customer service experience in a call center, service-oriented environment, or financial setting.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, phone queue/call center environment.
- Demonstrated proficiency in standard business computer operations, internet applications, web browsers, email, and Windows-based software applications.
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