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Customer Service Ambassador

3 weeks ago

Eugene, Oregon, United States PENFED Credit Union Full time
About the Role

We are seeking a highly skilled Customer Service Ambassador to join our team at PenFed Credit Union.

As a Customer Service Ambassador, you will be responsible for providing exceptional service to our members through various channels, including phone, email, and in-person interactions.

You will be the face of our organization, representing our values and mission to deliver world-class customer service.

This is an exciting opportunity to work with a dynamic team and make a meaningful impact on the lives of our members.

Responsibilities
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Provide personalized support and guidance to help members achieve their financial goals.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
Requirements
  • Associate's degree or 1 year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with banking and financial services products and processes.
What We Offer
  • A competitive salary range of $20-$25 per hour, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.