Assistant General Manager
2 weeks ago
Job Summary:
The Assistant General Manager is a key role in the Sky Zone team, responsible for assisting the General Manager in overseeing park operations, developing team members, and driving business growth. This is a developmental position designed to provide the tools, training, and guidance necessary to become a future General Manager.
Responsibilities:
- Assist the General Manager in leading the team, providing guidance, direction, and feedback.
- Develop and implement park operations and systems, ensuring a safe and memorable guest experience.
- Manage team member performance, including accountability, recognition, and rewards.
- Coordinate with the General Manager to schedule the team according to park needs.
- Develop and implement strategies to drive membership sales, birthdays, and events.
- Assist with inventory management, facilities, parties, food and beverage, and vending.
- Work with the General Manager to deliver park maintenance reports, work orders, and cleanliness processes.
Requirements:
- 18 years of age or older and completed high school diploma or equivalent education.
- A minimum of 1 year of supervisory or management experience.
- A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
- Demonstrated success in the execution of Sky Zone's Core Competencies.
- Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
- Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
- Available to work nights, weekends, and holidays as needed.
- Reliable, coachable, self-motivated, and organized.
Physical Requirements:
- Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
- Ability to lift and/or move a minimum of 20 pounds.
- Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.
Key Performance Metrics:
The Assistant General Manager will demonstrate measurable growth in the following areas:
Develop to an
Exceeds Expectations
or
Meets Expectations
in the outlined Sky Zone Leadership Competencies.
Become familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.
Compensation ranges from
$ /hr
base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).
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