Assistant General Manager Lead

2 weeks ago

Monroeville, Pennsylvania, United States Taymax Group Full time
Job Summary

As a key member of our team, the Assistant General Manager will play a vital role in ensuring the success of our clubs. This dynamic individual will be responsible for assisting in the oversight of regional club operations, fostering a positive and enthusiastic team atmosphere, and driving financial growth.

Key Responsibilities
  • Collaborate with the Area Director to determine which club requires assistance on a daily basis.
  • Travel to various clubs within the region to provide support and guidance.
  • Recruit, hire, train, and develop a high-performing staff of Member Service Representatives, Overnight Leads, and Trainers.
  • Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff adheres to superior customer service standards.
  • Assist with staff management, providing backup support to the Club Manager as needed.
  • Schedule and supervise staff to ensure all shifts are regularly covered.
  • Ensure staff provides exceptional customer service at all times.
  • Resolve or escalate employee issues or concerns.
  • Process weekly employee payroll as needed.
  • Provide backup support for absent employees.
  • Lead by example, participating in front desk activities and greeting members and guests with a smile.
  • Answer phones in a friendly manner, assisting callers with various questions.
  • Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events to members and guests.
  • Facilitate member requests and help resolve issues and questions.
  • Oversee cleanliness and maintenance of the club, ensuring the front desk area and lobby remain clean and orderly.
  • Participate in regular facility cleaning and club upkeep, such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Ensure the safety of employees, members, and club property by identifying equipment or facility needs for repair and communicating with the Club Manager and Facilities Maintenance team in a timely manner.
  • Order supplies within the club's budget, based on requirements.
  • Track various statistics and reports on a weekly, monthly, and annual basis.
  • Manage marketing efforts, ensuring all staff are aware and trained on marketing promotions.
  • Make daily bank deposits as needed.
Qualifications
  • Must be 18 years of age or older and possess a high school diploma or GED equivalent.

Taymax Group is an equal opportunity employer, committed to fostering an inclusive and diverse workplace environment. We welcome talent from all backgrounds and perspectives, and our success is directly related to our people. We strive to provide a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation, please contact Human Resources at [insert contact information].

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