Customer Service Specialist

3 weeks ago


Albuquerque, New Mexico, United States Air Compressor Solutions Full time

Air Compressor Solutions (ACS) is a leading distributor of Ingersoll Rand, Doosan Equipment, and other equipment lines. With over 30 years of experience in the Permian Basin, ACS has established itself as a trusted partner for air compressors and generator products. We are currently seeking a highly motivated individual to join our team as a Customer Service Specialist.

Job Overview

This role will involve managing a large volume of customer interactions, including phone calls and emails. The successful candidate will be responsible for gathering information, verifying work orders, and coordinating parts and services for our customers. As a key member of our team, you will play a critical role in ensuring excellent customer service and timely resolution of issues.

Responsibilities
  • Customer Interaction: Answer customer calls and emails to gather information for service needs, verify work orders, and coordinate parts and services.
  • Order Processing: Check work orders for accuracy, process orders, and stage parts for delivery.
  • Technical Support: Provide technical assistance to customers, including troubleshooting and resolving issues related to air compressors and generator products.
Requirements
  • Education: High school diploma or equivalent required; pursuit of an accounting or business degree a plus but not required.
  • Experience: Previous experience in customer-facing roles, preferably in bookkeeping or accounting, is a plus but not required.
  • Skill Set: Strong organizational skills, ability to multitask, and excellent communication skills required. Must be trustworthy with company financial and confidential information.
Compensation

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience, along with opportunities for growth and professional development within our organization.



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