Front Line Operations Coordinator

3 weeks ago


Charleston, West Virginia, United States Burlington Stores Full time
Customer Service Lead Job Opportunity">

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. This is an exciting opportunity to join a rapidly growing brand and provide exceptional customer service to our customers.

Key Responsibilities:

  • Provide Exceptional Customer Service: Provide exceptional customer service and lead day-to-day customer service initiatives.
  • Improve Customer Experience: Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Front End Area Maintenance: Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Schedule Adherence: Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods of time.

Benefits:

Enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan.



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