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Team Lead

2 months ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for overseeing the member service area, ensuring that members receive exceptional service and support.

Key Responsibilities
  • Assist management in supervising associates in the member service area, assigning duties, communicating goals and feedback, and providing training on processes and procedures.
  • Provide direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise.
  • Oversee the assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.
Benefits
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements
  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Primary Location

6525 S State St, Murray, UT, United States of America