Senior Capacity Planning and Forecasting Analyst

1 week ago


Lake Mary, Florida, United States Robinhood Full time
About the Role

We are seeking a highly skilled Capacity Planning and Forecasting Analyst to join our team at Robinhood. As a key member of our Workforce Optimization and Analytics Team, you will be responsible for developing and maintaining accurate forecasting models, analyzing historical data, and establishing key performance indicators related to workforce productivity and service levels.

Key Responsibilities
  • Develop and maintain forecasting models using statistical and predictive modeling techniques to predict customer demand and call volumes.
  • Analyze historical data to identify trends, patterns, and insights, and perform what-if analyses to anticipate potential future scenarios and outcomes.
  • Establish and monitor key performance indicators related to workforce productivity, service levels, and resource utilization.
  • Create detailed capacity plans that align workforce management with expected demand across various time frames.
  • Conduct scenario planning to prepare for various operational circumstances, including peak periods, promotional campaigns, and unexpected disruptions.
  • Regularly review and adjust capacity plans based on actual performance and changing business needs.
  • Work closely with operations management, HR, and other departments to align forecasting and capacity planning with overall business objectives.
  • Prepare and present detailed reports and presentations to senior management, outlining forecast results, capacity plans, and actionable insights.
Requirements
  • Bachelor's degree or equivalent experience in business, analytics, statistics, or related field.
  • 5+ years' proven experience in workforce management/contact center forecasting.
  • 3+ years experience in data analytics and project management.
  • 3+ year experience using a WFM software (Assembled, Aspect, Calabrio, or Nice).
  • Ability to articulately present analytics insights to leadership.
  • Motivated to work hard in a fast-paced, constantly evolving environment.
  • Experience using AI to increase impact.
  • Experience across typical workforce management subject areas: interval level forecast, scheduling, proficient level reporting skills, and experience optimizing workforce in contact center environments.
What We Offer
  • Market competitive and pay equity-focused compensation structure.
  • 100% paid health insurance for employees with 90% coverage for dependents.
  • Annual lifestyle wallet for personal wellness, learning and development, and more.
  • Lifetime maximum benefit for family forming and fertility benefits.
  • Dedicated mental health support for employees and eligible dependents.
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more.


  • Lake Mary, Florida, United States Robinhood Full time

    About the RoleWe are seeking a highly skilled Capacity Planning and Forecasting Analyst to join our Workforce Optimization & Analytics Team at Robinhood. As a key member of our team, you will be responsible for developing and maintaining accurate forecasting models, analyzing historical data, and establishing key performance indicators related to workforce...


  • Lake Mary, Florida, United States Verizon Full time

    About the RoleWe are seeking a highly skilled Senior Analyst to join our team at Verizon. As a Senior Analyst, you will play a critical role in ensuring the accuracy and timeliness of our billing processes.Key ResponsibilitiesPerform audits and drive solutions to meaningful problems impacting our billing revenue stream.Ensure timely and accurate billing,...


  • Lake Mary, Florida, United States The Bank of New York Mellon Full time

    Job SummaryWe are seeking a highly skilled Strategic Planning Director to join our team at The Bank of New York Mellon. As a key member of our organization, you will be responsible for researching, collecting, and assessing data to develop hypotheses that support complex business initiatives.Key ResponsibilitiesDevelop and implement complex recommendations...


  • Lake Mary, Florida, United States SAI Consulting Engineers Full time

    SAI Consulting Engineers is seeking a highly skilled Senior Bridge Inspector to join our team in Florida. As a Senior Bridge Inspector, you will be responsible for performing complex technical assignments in field surveying and construction layout, making and checking engineering computations, inspecting construction work, conducting field tests, and...


  • Lake Mary, Florida, United States D.R. Horton Full time

    Forestar Group Inc. is a leading residential lot development company focused on delivering desirable communities for homebuilders in both established locations and long-term growth markets. Our vision is to be the nation's leading residential lot developer. Our strategic relationship with D.R. Horton, the nation's largest homebuilder, complements our vision...


  • Lake Mary, Florida, United States IntePros Full time

    Business Analyst Job OpportunityIntePros is partnering with a leading Fortune 200 Investment Banking and Financial Company to identify a skilled Business Analyst for a critical engagement in Pittsburgh, PA or Lake Mary, FL. We are seeking a local candidate with expertise in IT infrastructure and business analysis.Key Responsibilities:Manage production...


  • Lake Mary, Florida, United States Eliassen Group Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Eliassen Group. As a Business Analyst, you will play a critical role in analyzing, defining, and prioritizing business requirements and functional or operational specifications for moderate to large projects of increasing complexity.Key ResponsibilitiesAnalyze and document...

  • Senior Engineer

    3 weeks ago


    Lake Mary, Florida, United States Duke Energy Full time

    Job SummaryWe are seeking a highly skilled Senior Engineer to join our team at Duke Energy. As a Vegetation Management Distribution Senior Engineer, you will play a critical role in leading analysis, creation, and tracking of vegetation reliability improvement initiatives.Key ResponsibilitiesPerform detailed analytical review of historical vegetation...


  • Lake Mary, Florida, United States Harper Limbach LLC Full time

    Job Title: Senior Project ManagerWe are seeking a highly skilled Senior Project Manager to join our team at Harper Limbach LLC. As a Senior Project Manager, you will be responsible for the successful execution of construction work, in accordance with contractual obligations, internal policies, and The Limbach Way.Key Responsibilities:Establish and implement...

  • Senior Data Scientist

    2 weeks ago


    Lake Mary, Florida, United States Verizon Full time

    About the RoleWe are seeking a highly skilled Senior Data Scientist to lead our data analytics efforts and drive business growth through data-driven insights.As a Senior Data Scientist, you will be responsible for developing and implementing complex data analytics solutions using Big Data technologies. You will work closely with cross-functional teams to...


  • Lake Mary, Florida, United States SAI Consulting Engineers Full time

    Job Title: CEI Senior Bridge InspectorSAI Consulting Engineers, Inc. (SAI) is a leading transportation design and construction management firm seeking a highly motivated individual to join our Florida (Orlando) Construction Office.Job Summary:Responsible for performing complex technical assignments in field surveying and construction layout, making and...


  • Lake Mary, Florida, United States FFP Full time

    Job Title: Senior Procurement ManagerAt FFP, we are seeking a highly skilled and experienced Senior Procurement Manager to join our team. As a key member of our procurement function, you will be responsible for developing and implementing enterprise-wide category sourcing strategies to support our business needs while ensuring cost efficiencies, continuous...

  • Senior Data Scientist

    2 weeks ago


    Lake Mary, Florida, United States Verizon Full time

    About the RoleWe are seeking a highly skilled Senior Data Scientist to join our team at Verizon. As a Senior Data Scientist, you will be responsible for leading projects that develop and perform complex analyses using Big Data technologies. You will be constantly on the lookout for new modeling techniques, evolving technologies, and emerging industry trends...


  • Lake Mary, Florida, United States Apex Systems Full time

    Actimize Business Analyst/Subject Matter ExpertApex Systems, a leading technology solutions provider, is seeking a highly skilled Actimize Business Analyst/Subject Matter Expert to join our team. As a key member of our client's team, you will play a critical role in optimizing and customizing Actimize to its full potential.Key Responsibilities:Work closely...


  • Lake Mary, Florida, United States Eliassen Group Full time

    Job Title: Portfolio Manager/AnalystWe are seeking a highly skilled Portfolio Manager/Analyst to join our team at Eliassen Group. As a key member of our team, you will be responsible for analyzing and supporting capital planning initiatives, including workforce and financial planning for both employees and contractors.Key Responsibilities:Analyze and...


  • Lake Mary, Florida, United States Eliassen Group Full time

    Job Title: Portfolio Manager/AnalystWe are seeking a highly skilled Portfolio Manager/Analyst to join our team at Eliassen Group. As a key member of our team, you will be responsible for analyzing and supporting capital planning initiatives, including workforce and financial planning for both employees and contractors.Key Responsibilities:Analyze and...


  • Lake Mary, Florida, United States England Thims and Miller Full time

    Job Title: CEI Senior InspectorWe are seeking a highly skilled and experienced CEI Senior Inspector to join our team at England-Thims & Miller, Inc. This is a challenging and rewarding role that requires a strong background in construction project administration, quality control, and technical inspection.Key Responsibilities:Ensure that contractor's work is...


  • Lake Mary, Florida, United States Eliassen Group Full time

    Job Title: Portfolio Manager/AnalystWe are seeking a highly skilled Portfolio Manager/Analyst to join our team at Eliassen Group. As a key member of our organization, you will be responsible for analyzing and supporting capital planning initiatives, including workforce and financial planning for both employees and contractors.Key Responsibilities:Capital...

  • Account Strategist

    2 weeks ago


    Lake Mary, Florida, United States Finastra USA Corporation Full time

    Job Title: Account ExecutiveAt Finastra USA Corporation, we are seeking a highly skilled and experienced Account Executive to join our team. As an Account Executive, you will be responsible for developing and executing account strategies to drive client retention and growth within a defined portfolio of accounts and/or territory.Key...


  • Lake Mary, Florida, United States THE BANK OF NEW YORK MELLON CORPORATION Full time

    Position Overview: Senior Associate, Anti Money Laundering/Prevention/Know Your Client Embrace Innovation. Shape the Future. At BNY Mellon, we present a dynamic range of forward-thinking career opportunities at the crossroads of finance, technology, and business. As a leading global asset management and banking institution, we oversee trillions of...