Service Department Lead
5 days ago
Brakes Plus is a leading provider of auto service solutions with a strong presence in Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa.
We are seeking an experienced Service Department Lead to join our team in this critical role. As a Service Department Lead, you will be responsible for setting high standards of excellence and embodying our core values to support operations in the service department of our store.
This will involve creating a highly motivated team environment and working closely with our Service Team to improve their performance through hands-on presence in the store. You will efficiently develop team members, execute store processes, and ensure that we continue to provide an industry-leading customer experience.
Key Responsibilities:
- Directly work with customers in areas of sales, service, customer opportunities, adjustments, and more
- Create a highly motivated team environment/climate
- Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments
- Coach service department teammates on all operational issues
- Work directly with customers in areas of sales, service, customer opportunities, adjustments, and more
- Evaluate performance and productivity of all service department personnel
- Manage parts inventory and outside purchases, as well as update and restock all in-house parts when needed
- Ensure store safety, including the use of and maintenance of safety equipment
- Ensure equipment/hardware layout and positioning within the service department
- Supervise shop area, equipment, and teammates for compliance with company safety procedures
- Ensure proper inspections are being conducted
Requirements:
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years' experience in a Service Advisor/Writer role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws
- Valid driver's license
Compensation and Benefits:
We offer a competitive annual salary of $40,000 to $50,000, depending on experience. In addition to a comprehensive benefits package, which includes medical, dental, vision, life insurance, 401(k) retirement plan, employer-paid short- and long-term disability insurance, paid time off (vacation/personal), paid bereavement, and paid holidays.
All information will be kept confidential according to EEO guidelines.
Work Opportunity Tax Credits:
We participate in the Work Opportunity Tax Credit (WOTC) program, administered by ADP. Please follow the steps listed below to screen for the WOTC program.
- Open https://tcs.adp.com/mavistac
- Answer each question to complete the voluntary screening
- Eligible applicants will be asked to electronically sign and click Submit to complete the screening
- Ineligible applicants will be asked to click Submit to finish the screening
We appreciate your cooperation.
Estimated salary: $45,000 per year.
Location: Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa.
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