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IDD Care Management Supervisor
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We are seeking a highly skilled and experienced IDD Care Management Supervisor to join our team at RHA Health Services. As a key member of our leadership team, you will be responsible for overseeing the operations of our Care Management services, ensuring high-quality care and services to individuals with intellectual and developmental disabilities, mental health, and substance use challenges.
Key Responsibilities- Lead and direct the operations of Care Management services, ensuring sustained high-quality care and services to individuals served.
- Supervise a team of care managers and care manager extenders, providing guidance and support to ensure the delivery of high-quality care.
- Collaborate with cross-functional teams to develop and implement workflows, policies, and procedures that promote whole-person care.
- Monitor and support staff in delivering care management services, ensuring compliance with company, state, and federal policies.
- Develop and implement strategies to improve care management services, including staff training and development.
- Ensure the effective use of data to support the delivery of care management services, including metrics and reports to monitor performance and compliance.
- Maintain a safe and healthy environment, ensuring the implementation of all organization health and safety policies and procedures.
- Work with the Executive Director to execute, monitor, and analyze program budgets, ensuring operations are in accordance with approved budgets and productivity targets are met.
- Establish and maintain frequent and regular communication with employees, colleagues, payors, and peer networks, fostering open communication and feedback.
- A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, or a Registered Nurse (RN) license issued by the North Carolina Board of Nursing.
- Three years of experience providing care management, case management, or care coordination to the population being served.
- Supervisory experience, with the ability to lead and direct a team of care managers and care manager extenders.
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
- Ability to analyze data and metrics to inform decision-making and improve care management services.
- Knowledge of care management best practices and industry standards.
- A competitive salary range of $65,000-$75,000.
- A bonus of $5,000.
- A comprehensive benefits package, including paid time off, health insurance, and a 401(k) retirement savings program.
- Opportunities for professional growth and development, including training and education programs.
- A collaborative and supportive work environment, with a focus on teamwork and open communication.
