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Facilities Operations Specialist

2 months ago


Lee's Summit, Missouri, United States Circet Full time
Job Summary

The Facilities Technician position serves as a Subject Matter Expert (SME) within the second-level technical support team. This role carries out expert-level diagnostic investigation and engineering for highly complex issues or issues with substantial service impact. The Facilities Technician collaborates with peer support teams to generate a support plan to maintain and/or resolve issues in the shortest timeframe and as efficiently as possible.

Key Responsibilities
  • Perform daily/weekly/monthly walk-throughs of critical facilities in support of data center and office operations.
  • Monitor critical facility equipment operation by walkthroughs and building system monitoring tools.
  • Execute repair and/or maintenance processes through to completion.
  • Provide on-site operation and manage vendors on installation, repair, and maintenance of critical systems infrastructure equipment.
  • Resolve technical issues that cannot be resolved through normal operations and maintenance procedures.
  • Provide technical guidance to junior Tier 2 Engineers and technicians.
  • Support the development and delivery of training programs and supports documentation to other departments on new operation, maintenance, and troubleshooting procedures.
  • Provide reports on facility health, including capacities and space.
  • Contribute to budget forecasting and long-term financial planning.
Requirements
  • Bachelor's degree in Technical Discipline.
  • In lieu of a degree, experience in critical data center industry will be considered.
  • Working with LAB test/dev/engineering teams adding risk to the CF (Critical Facility).
  • Critical telecom data center facilities Engineering & infrastructure operation, maintenance, and controls suppression systems, physical security in critical rooms and building, building monitoring and controls products.
  • Construction, management, maintenance, leasing, and property management.
  • Critical electrical power engineering from utility through consuming.
  • Network physical layer provisioning - cables, racking, trays, supports, and infrastructure using Telcordia GR-1275 standard guidelines.
  • Ability to read, understand, review, and approve blueprints, one-line diagrams, construction, and commissioning documentation.
  • Quality Assurance skills in vetting solid vendor performance.
  • Project management handling vendor and customer relationships in small local and large national teams.
  • Computer skills needed in standard office environment.
  • 3+ years' Experience in fault analysis within the telecommunications industry.
  • 2+ years' Hands-on experience in critical data center spaces.
  • OSHA 1910 and NFPA 70E certified.
Preferred Qualifications
  • A well-rounded, multi-disciplined heavy DC facility resource with impeccable customer relationship skills.
  • Electrical and/or cooling license(s) or degree in Engineering or advanced demonstrated experience.
  • General knowledge of HVAC equipment (Chillers, CRAHs, CRACs, AHU, Pumps).
  • General knowledge of electrical equipment (Transformers, Switchgear, Generators, UPS modules, etc.).
  • Basic understanding of electricity (KW, KVA, AMPs, Volts, Ohms, etc.).
  • High-level knowledge of server systems, network switches, SAN desired but not required.