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Sales Associate

2 months ago

Troy, Michigan, United States Shinola Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Shinola-Retail Troy, Michigan. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, building strong relationships with guests, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring guests have a positive and memorable experience in our store.
  • Become an expert on the Shinola brand and products, including luxury timepieces, leather goods, bicycles, jewelry, and audio.
  • Connect guests with products that meet their needs and preferences, showcasing the quality and craftsmanship of our products.
  • Build and maintain strong relationships with guests, understanding their needs and preferences to provide personalized recommendations.
  • Stay up-to-date on new technologies, including Salesforce, Microsoft Outlook & Teams, and Rhapsode, to enhance the customer experience.
  • Maintain a clean, organized, and stocked store environment, ensuring a positive and inviting atmosphere for guests.
Requirements
  • Desire to work with joy and humility, possessing a positive attitude and strong work ethic.
  • Possess determination to build the next great American brand, with a passion for delivering exceptional results.
  • Commitment to delivering a consistent and quality experience to our guests, with a focus on customer satisfaction.
  • Passion for people and helping others, with excellent communication and interpersonal skills.
  • Flexibility and adaptability to a high-change environment, with a willingness to learn and grow.
About Shinola

Founded in 2011, Shinola is a Detroit-based luxury design brand committed to crafting products that are built to last. We are dedicated to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years. Our team of artisans handcraft premium leather goods, bicycles, jewelry, and audio, celebrating thoughtful design and the beauty of industry through every product we make.

We are committed to creating a positive and inclusive work environment, where all employees feel valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.