District Manager/Area Coach

2 days ago

Greenwood Village, Colorado, United States Palo Alto Alvarado Concepts Full time
Job Title: District Manager/Area Coach

At Palo Alto Alvarado Concepts, we are seeking a highly skilled and experienced District Manager/Area Coach to join our team. As a key member of our leadership team, you will be responsible for providing leadership and supervision to Restaurant Leaders across 5 to 8 restaurants in an area, aiming to achieve top quartile operating metrics and exceed annual operating plans.

Key Responsibilities:
  • Oversee area of 5-8 restaurants to ensure high guest service and margin targets are met.
  • Conduct orientation to set up new managers for success and build a deep bench of talented restaurant leaders.
  • Impart skills every day to grow sustainable performance and develop a coaching and learning culture within the area.
  • Plan restaurant visits with a purpose to build people capability and result in positive traction for the team and restaurant.
  • Provide regular feedback to the RGM through period 1 on 1s and consistently address performance issues in a timely manner with both HR and the Market Leader.
  • Model Mission & Core Values, especially when in restaurants, and understand how guests are viewing area restaurants through scheduled visits and detailed analysis of Brand Standards (CORE) and guest satisfaction (OSAT).
  • Master all operating standards and systems to provide coaching excellence to RGMs and ensure that each restaurant consistently delivers delight to every guest.
  • Work with RGMs to identify and develop strategies and action plans to address opportunities and lead product and program rollouts with RGMs to ensure success.
  • Participate in period rallies, training classes, and other company events and understand restaurant trade areas and competitors with the goal of being Best On Block.
  • Timely address guest complaints and PRCs within 48 hours by resolving with delight and lead by example with a positive and enthusiastic attitude with co-workers, subordinates, and guests.
  • Successfully execute the company morning success routines to ensure RGM continuous improvement and engagement around financial & operational excellence.
  • Analyze the financial performance of each restaurant and understand trends (daily, weekly, period, quarter, and YTD) and conduct Period Business Reviews, discussing operational metrics, bench planning, and P&Ls in order to drive sales and maximize profitability.
  • Conduct quarterly Role Scorecard reviews with RGMs in order to drive company strategic pillars and provide ongoing constructive and complimentary feedback to the RGM, AGM, Shifts, and Team Members.
Requirements:
  • 3-5 years multi-unit leadership in QSR industry. Preference to Taco Bell experience.
  • Obtain and maintain ServeSafe Certification within 45 days of employment.
  • Must be an excellent teacher and coach with an ability to develop teams.
  • Detail-oriented & routine based.
  • Highly motivated, self-directed, and results-driven.
  • Strong work ethic with the ability to develop an effective schedule based upon the needs of the business.
  • Culture champion who embodies the Company Mission & Core Values.
  • Strong planning and organizational skills.
  • Sense of urgency to perform work in a timely and professional manner.
  • Track record of strong leadership skills with the ability to positively influence change for their team.
  • The proven ability to execute/manage multiple tasks in a fast-paced environment.
  • Self-motivated leader who takes initiative.
  • Clear written and verbal communication skills.
  • Adheres to company policies, programs, and success routines.
  • Ability to collaborate and work harmoniously within a team environment.
  • Problem solver who leads by example.
Benefits:
  • Bonus - Monthly Bonus Opportunity based on Performance.
  • Medical Insurance - Waiting period is 60 days and a first of the month following.
  • 401K Plan - After the first year of employment.
  • Vacation - Vacation - 2 weeks after first year of employment and you may use 1 one week after the first six months, 2 weeks after 2 years of employment and 3 weeks after 5 years of employment.
  • Sick Leave - 6 days annually with no carry over option.
  • Cell Phone allowance:.
  • Vehicle Allowance.
Physical Demands:

Standard office work environment. The physical demands for this position are sits, stands, bends, lifts and moves intermittently during working hours. These physical requirements may be accomplished with our without reasonable accommodation.

The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at the discretion of Alvarado Restaurant Nation. This position is descriptive and is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

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