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Theatre Operations Manager

2 months ago


Cedar City, Utah, United States Megaplex Theatres Full time

Job Summary:

The Theatre Operations Manager is responsible for overseeing all aspects of theatre operations, ensuring a high level of guest satisfaction and profitability. This role requires a strong leader who can motivate and guide a team to achieve exceptional results.

Key Responsibilities:

  • Protect the assets of Megaplex Theatres, including moral, legal, and financial assets.
  • Teach associates efficient ways of doing business, emphasizing stewardship, accountability, and guest service.
  • Represent Megaplex Theatres at all times, providing quality guest service and maintaining a positive image.
  • Maintain and enforce Food Court cleanliness and health and safety precautions.
  • Ensure proper inventory controls, including ordering, par levels, and FIFO.
  • Train employees on procedures, including receiving daily cash receipts, preparing bank receipts, and verifying vault cash accuracy.
  • Troubleshoot all aspects of Vista and plan, forecast, and track sales patterns.
  • Communicate projection concerns and issues to qualified personnel and make corrections.
  • Ensure cleanliness of the building and public areas, including restrooms, lobby, hallways, equipment, storerooms, and back areas.
  • Assist Event and Promotions personnel with setups and client relations.
  • Oversee movie advertising within theatre location, including posters, standees, and signs.
  • Ensure accurate completion of all required reports.
  • Supervise and manage full-time and part-time theatre staff, ensuring adherence to uniform and appearance standards.
  • Perform daily opening and closing operational duties, maintaining accurate records of associates' hours, supply usage, and costs.
  • Consult with People and Culture team on hiring, training, and employee issues.
  • Maintain regular personal attendance for all scheduled shifts and enforce all company rules and policies.
  • File and report employee and guest incidents.
  • Report to and receive assignments from the General Manager.
  • Communicate with General Manager, Theatre Department Managers, Maintenance, Events Department, Company Controller & Accounting, Food and Beverage Director/Staff, Vendors, Suppliers, Theatre Staff, and Guests.

Requirements:

  • 1-2 years of experience in a guest-service related field.
  • Experience working in a theatre environment preferred.
  • Current Food Safety Protection Manager Certification training.
  • At least one year of previous cash handling experience.
  • Working knowledge of computerized ticketing and POS systems.
  • Organization skills.
  • Proficient computer skills.
  • Ability to adjust staffing levels to business needs.

Physical Requirements:

  • High levels of stress associated with this position.
  • Ability to stand on feet entire shift, ability to go up and down stairs.
  • Must be able to lift 50 lbs.
  • Exposed to continuous walking, standing, twisting.
  • Exposed to intermittent bending, squatting, kneeling, and climbing stairs.

Communication, Judgment, and Mental Requirements:

  • Must be able to communicate in English.
  • Exceptional written and verbal communication skills.
  • Ability to listen, communicate, and work effectively with guests in a high-volume setting.
  • Good leadership and motivational skills.
  • Guest service issues including refunds, exchanges, and complimentary admission.
  • Must be able to work with highly confidential information.
  • May at times be asked to present during meetings and/or trainings per GM's/HR's discretion.