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Family Access Program Manager
2 months ago
We are seeking a highly skilled and experienced Family Access Manager to join our EVERSANA Company team. As a key member of our Market Access Team, you will play a critical role in providing education and support to approved prescribers and clinic staff focused on Applied Therapeutics approved Patient Services programs.
Key Responsibilities- Patient Journey Expertise: Communicate the patient journey process to providers/staff and upon request, patients/caregivers.
- Payer Expertise: Educate prescribers/staff on payer requirements and processes including prior authorizations, step-edits, appeals, etc.
- Logistical Support: Identify and help resolve any non-clinical logistical issues delaying or preventing patients from starting or continuing therapy.
- HIPAA Compliance: Be familiar with HIPAA regulations to protect all personal health information provided by the patient and/or caregiver for specific support described in the patient enrollment form.
- Education and Support: Offer educational resources to support the entire patient journey utilizing approved Company materials.
- Reminder Services: Provide reminder services to office staff to facilitate appropriate continuation of therapy provided patient has opted in to support services.
- Collaboration and Communication: Thrive in a fast-paced, collaborative environment and be energetic, positive, forward thinking and proactive.
- Education: Bachelor's degree required. Graduate degree preferred.
- Experience: 7+ years proven commercial experience within the Biopharmaceutical industry, preferably within specialty pharmaceuticals.
- Market Access Experience: 3+ years Market Access, Specialty Pharmacy, or Reimbursement experience in the Biotech/Pharmaceutical industry preferred.
- Product Launch Experience: Experience in product launch.
- Commercial Knowledge: Knowledge and understanding of specialty markets, HUB/Reimbursement services and patient services programs.
- Payer Knowledge: Knowledge of commercial insurers, managed care, government (Part D) and federal payer sectors.
- Integrated Health Systems: Knowledge of Integrated Health Systems.
- Technical Skills: Strong understanding of MS Suite and the ability to conduct virtual engagements via MS Teams.
- Travel: Ability to travel up to 75%.
EVERSANA Company is a global company that is proud to be certified as a Great Place to Work across the globe. We are fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry.
