Customer Service Representative

2 weeks ago


Saline, Michigan, United States FedEx Full time
Customer Pickup Coordinator Job Description

Serves as a customer advocate by improving new customer activation, pickup performance, and responsiveness to customer issue resolution at assigned stations.

Key Responsibilities:
  • Communicate with internal and external resources to respond to requests and issues.
  • Coordinate with various teams to ensure seamless customer experience.
  • Monitor and analyze pickup performance to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.

Why this role matters: As a Customer Pickup Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and support. Your attention to detail and ability to communicate effectively will make a significant impact on our customers' experience.



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