Utility Account Specialist

3 weeks ago


Las Vegas, Nevada, United States PrideStaff - Las Vegas Full time
Customer Service Role

We are seeking a highly skilled and multilingual individual to fill the position of Utility Account Specialist at PrideStaff - Las Vegas. As a key member of our team, you will be responsible for providing exceptional customer service to our clients while working with various industries, including conventions, entertainment, sports, hospitality, gaming, finance, manufacturing, distribution, transportation, utilities, construction, government, and professional services.

About Us:

  • We serve the entire Clark County, NV (2M+ population) area.
  • We focus on finding the perfect match for our clients' skill requirements and unique cultures.

Responsibilities:

Main Tasks:
  • Process utility payments, operate cash registers, perform calculations, and verify totals.
  • Post, adjust, and balance cash drawers; document petty cash transactions; reconcile cash drawers and submit paperwork for reimbursement.
  • Address customer inquiries and complaints related to utility bills, water waste, late penalties, consumption levels, and water quality.
  • Handle requests for new utility accounts, account closures, payment arrangements, direct pay applications, and letters of credit; prepare disconnection notices and arrange service disconnections.
  • Review and resolve errors in billing and collections reports; investigate customer accounts for misapplied payments, discrepancies, delinquencies, returned checks, and ownership records.
Essential Qualifications:
  • High school diploma or equivalent required.
  • Two years of customer service experience, including clerical and accounting tasks, preferred.
  • One year of experience with a utility company or financial institution in a call center or cashier setting preferred.

Compensation and Benefits:

  • The estimated annual salary for this role is $50,000 - $70,000.
  • Opportunities for professional growth and development.


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